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Zomato’s General Cancellation and Refund Policy:
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- You cannot cancel an Order once the Restaurant has provided its confirmation.
- In the event you have provided incorrect particulars, e.g., contact number, delivery address, etc., or that you were unresponsive, not reachable or unavailable for the fulfillment of the services offered to You, You will not be eligible for any refunds.
- No replacement / refund / or any other resolution will be provided without Restaurant’s permission.
- Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign object in food, delivery of the wrong order, you will be required to share the proof of the same before any resolution can be provided.
- You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner you had intended. Instructions are followed by the Restaurant on a best-efforts basis.
- All refunds shall be processed in the same manner as they are received, unless refunds have been provided to you in the form of credits, refund amount will reflect in your account based on respective banks policies.