Xiaomi’s General Replacement PolicyXiaomi’s replacement policy allows you to request replacement devices at no additional cost if the device received by you is damaged/defective or is not as ordered by you. You may initiate your replacement request by calling the customer care services at 1800 103 6286. Once you have discussed the nature of your replacement request with customer care executives, they will try to resolve the issue with the device, and may, under certain circumstances, require that you avail of a replacement device. Also, there will be details like Mi Customer Care Toll-Free Number. Xiaomi will arrange for a pickup of the old product/device from your address registered with the company’s website at the time of purchase of the product. If you wish to ship your device from any other location, or if company courier partners do not service your registered location, you will be required to return the device, at your own expense, at the following address: Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka. You should use a reliable courier service to return the old product. While handing over a device for shipping or otherwise shipping it back to us, please ensure that you pack the device securely to prevent any loss or damage during transit. You will be eligible for a replacement only if:
- Examination of the device shows a defect or damage of a nature that qualifies the device for replacement;
- A replacement request is made within 10 (ten) days of receipt of the delivery of the order by the User;
- The device has been received in its unused, original condition; and
- The device has been received in the original product packaging along with supporting documentation such as receipt or proof of purchase, price tags, labels, warranty card and any freebies and accessories obtained along with the original product.